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By creating an account or using Duck, you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the app.
You must be at least 18 years old and able to form a binding contract in your country to use Duck. One account per person — accounts are tied to a verified identity and may not be shared or transferred.
Duck is a marketplace that connects Workers offering short-term gig labor with Employers who need help. Duck is not the employer of Workers and is not a party to any agreement between a Worker and an Employer — we provide the platform, verification, and dispute tools that make those agreements safer. Duck does not collect, hold, or transmit payment between Employers and Workers.
Workers must complete identity verification (KYC) before applying to a gig — you agree to provide accurate documents and information as part of this process. Employers are not required to verify their identity. Duck may suspend accounts that fail verification or are flagged for fraud.
Employers are responsible for describing gigs accurately, including price, location, and requirements. Workers are responsible for the accuracy of their applications and for showing up as agreed. Duck may remove any listing that violates these Terms, local law, or our anti-discrimination policy.
Duck does not collect, hold, or process payment between Employers and Workers, and does not operate an escrow account or wallet on behalf of any user. The Employer pays the Worker directly (in cash or by the Worker's own mobile money number) once a gig is confirmed complete — confirmation happens when the Employer approves the completed work, or automatically 24 hours after the Worker marks it complete. Duck is not a party to that payment. Workers are never charged a fee to apply for or accept a gig.
In exchange for matching, verification, and dispute-resolution services, Workers owe Duck a service fee on each completed gig — a percentage of the agreed price, set per country (currently 10% in Kenya). The fee is added to a balance owed to Duck when a gig is marked completed, and is paid by the Worker in the app through M-Pesa. It is Duck's own revenue for its own service, not a deduction from money Duck is holding. Once the balance owed reaches a set threshold (currently KES 500), the Worker's account is temporarily locked from applying for new gigs and going online until it is paid.
Either party may cancel for free before a Worker is assigned. Cancelling after assignment may result in a strike; repeated strikes can lead to a temporary suspension. Since payment happens directly between the parties on completion, a cancellation or no-show does not involve Duck refunding or releasing any funds — disputes over a no-show are handled under Section 12 (Disputes).
Both parties rate each other after every completed gig. Reviews must reflect genuine experiences and may not be deleted by their author once submitted. Duck may remove reviews that violate this policy or contain abusive content.
You may not: discriminate in a posting or hiring decision based on tribe, ethnicity, religion, or gender except where a genuine occupational requirement applies under local law; harass, threaten, or endanger another user; submit false identity documents; evade or avoid Duck's service fee, including by misreporting a gig's price or completion; or use the platform for any unlawful purpose.
Duck provides safety tools — SOS, trusted-contact sharing, fuzzed location, live gig tracking, and content moderation — but cannot guarantee the conduct of other users. While a gig is assigned or in progress, each party's precise location may be shared with the other for coordination and safety (see our Privacy Policy for detail). You are responsible for exercising reasonable caution when meeting anyone arranged through the app.
Disputes about a completed gig must be raised within 48 hours of completion. Duck will review the evidence provided (chat history, timestamps, GPS, photos) and issue a resolution. Because Duck never holds payment, a dispute does not freeze any funds — it can affect a party's standing on the platform (reviews, strikes, account status), and Duck's decision is final for those purposes; it does not affect any other legal rights you may have.
Duck may suspend or terminate an account that violates these Terms, is subject to repeated valid reports, attempts to evade the service fee described in Section 7, or is required by law. You may delete your account at any time from Trust Center — Privacy Controls.
Duck is provided "as is." To the maximum extent permitted by law, Duck is not liable for the acts or omissions of Workers or Employers, or for indirect or consequential damages arising from use of the platform.
We may update these Terms as Duck evolves or as required by law in a given market. Material changes will be presented for re-acceptance in-app before you can continue using the platform.
Questions about these Terms can be sent through Help & Support in the app, or to info@kinstacktech.com.